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Director of Cabin Experience Operations
1 week ago
Senior Manager Cabin Overview:
We are seeking a Senior Manager to lead our cabin experience operations. This role will be responsible for setting the strategy, managing, and being accountable for areas within customer experience including cabin interior projects, cabin definition, inflight entertainment and communications content, connectivity, cabin quality assurance & lounges experience.
- Cabin Interior: Define the strategic cabin products roadmap for new and existing aircraft taking into account branding, passengers' profile, feedback on existing products, product consistency across the various fleet and competitors' products.
- Inflight Entertainment & Communications: Develop and oversee IFE/communications plans & budgets, manage content & hardware, drive innovation, deliver excellent service, optimize operations, brand advocacy, cabin quality assurance, and maintain documentation.
The ideal candidate will have a minimum of 10 years of airline industry experience, with exposure to technical, commercial, and service divisions. Previous experience in inflight cabin definition & IF entertainment and communications is required.
We offer a competitive salary package and excellent benefits. If you meet the criteria and are enthusiastic about the role, we welcome your application.
