
International Airport Operations Director
20 hours ago
Job Description:
We are seeking an experienced Operations Director to join our team at Sommerman Skinner Associates. This is a challenging role that requires strong leadership and management skills, as well as the ability to work closely with clients and staff.
About Us:
Sommerman Skinner Associates is a leading recruitment agency specializing in placing top talent in various industries. We take pride in providing exceptional service to our clients and candidates alike.
Key Responsibilities:
Account Management:
- Manage multiple client accounts, including the Bahrain International Airport output based contracts
- Work closely with clients to understand their needs and provide tailored solutions
- Develop and implement strategies to improve customer satisfaction and loyalty
Operations Management:
- Oversee the daily operations of the cleaning division, ensuring compliance with contract requirements and company policies
- Monitor and report on key performance indicators (KPIs) and service level agreements (SLAs)
- Identify areas for improvement and implement changes to increase efficiency and productivity
Team Management:
- Lead and motivate a team of cleaning staff, including recruitment, training, and performance management
- Ensure that all staff members are equipped with the necessary skills and resources to perform their duties effectively
- Address any issues or concerns promptly and fairly
Communication:
- Communicate effectively with clients, staff, and other stakeholders to ensure seamless collaboration and coordination
- Provide regular updates and reports to clients and senior management
- Attend site meetings and close outstanding action points
Health and Safety:
- Enforce health and safety regulations, particularly COSHH, to ensure a safe working environment
- Conduct regular site visits to monitor compliance with health and safety protocols
- Investigate any incidents or near misses and implement corrective actions
Requirements:
Qualifications:
- IOSH or NEBOSH qualification
- IBIFM/MBIFM desirable
Skills and Experience:
- Proven account/project management experience in the cleaning industry, preferably at an international airport
- Minimum 3 years of experience in managing cleaning accounts at an international airport
- Excellent communication, leadership, and problem-solving skills
- Ability to work under pressure and meet deadlines
- Proficient in Microsoft Office and other relevant software
Personal Qualities:
- Results-driven and goal-oriented individual
- Strong analytical and problem-solving skills
- Effective communicator and team player
- Adaptable and flexible in a fast-paced environment
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