International Airport Operations Director

20 hours ago


Manama, Manama, Bahrain Sommerman Skinner Associates Full time

Job Description:

  We are seeking an experienced Operations Director to join our team at Sommerman Skinner Associates. This is a challenging role that requires strong leadership and management skills, as well as the ability to work closely with clients and staff.

About Us:

Sommerman Skinner Associates is a leading recruitment agency specializing in placing top talent in various industries. We take pride in providing exceptional service to our clients and candidates alike.

Key Responsibilities:

  Account Management:

  • Manage multiple client accounts, including the Bahrain International Airport output based contracts
  • Work closely with clients to understand their needs and provide tailored solutions
  • Develop and implement strategies to improve customer satisfaction and loyalty

  Operations Management:

  • Oversee the daily operations of the cleaning division, ensuring compliance with contract requirements and company policies
  • Monitor and report on key performance indicators (KPIs) and service level agreements (SLAs)
  • Identify areas for improvement and implement changes to increase efficiency and productivity

  Team Management:

  • Lead and motivate a team of cleaning staff, including recruitment, training, and performance management
  • Ensure that all staff members are equipped with the necessary skills and resources to perform their duties effectively
  • Address any issues or concerns promptly and fairly

  Communication:

  • Communicate effectively with clients, staff, and other stakeholders to ensure seamless collaboration and coordination
  • Provide regular updates and reports to clients and senior management
  • Attend site meetings and close outstanding action points

  Health and Safety:

  • Enforce health and safety regulations, particularly COSHH, to ensure a safe working environment
  • Conduct regular site visits to monitor compliance with health and safety protocols
  • Investigate any incidents or near misses and implement corrective actions

Requirements:

  Qualifications:

  • IOSH or NEBOSH qualification
  • IBIFM/MBIFM desirable

  Skills and Experience:

  • Proven account/project management experience in the cleaning industry, preferably at an international airport
  • Minimum 3 years of experience in managing cleaning accounts at an international airport
  • Excellent communication, leadership, and problem-solving skills
  • Ability to work under pressure and meet deadlines
  • Proficient in Microsoft Office and other relevant software

  Personal Qualities:

  • Results-driven and goal-oriented individual
  • Strong analytical and problem-solving skills
  • Effective communicator and team player
  • Adaptable and flexible in a fast-paced environment


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