Database Support Expert: Unlocking Efficient Solutions

5 days ago


Manama, Manama, Bahrain Ll Oefentherapie Full time

**Job Description**

As a key member of the Support organization at Ll Oefentherapie, your primary focus will be delivering post-sales support and solutions to our valued customer base. In this capacity, you will serve as an advocate for customer needs, ensuring their queries are addressed promptly and professionally.

**Key Responsibilities**

  • Resolve non-technical customer inquiries via phone and electronic means, providing timely and effective solutions.
  • Analyze and troubleshoot technical questions related to the use of Electronic Support Services, utilizing your expertise to resolve complex issues.
  • Serve as a primary point of contact for customers, fostering strong relationships and facilitating communication with Support teams.
  • Collaborate with internal Oracle employees to provide advice and assistance on diverse customer situations and escalated issues.

**About the Role**

This career-level position offers an exciting opportunity to grow your skills and contribute to the success of our Support organization. As a Database Support Expert, you will play a vital role in ensuring our customers receive exceptional service and support, helping to drive customer satisfaction and loyalty.

**What You'll Need**

  • A strong understanding of database systems and software applications.
  • Excellent problem-solving and analytical skills, with the ability to troubleshoot complex technical issues.
  • Effective communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.


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