IT Support Specialist

6 days ago


Manama, Manama, Bahrain Nexcel Computer Solutions Full time
Job Description

We are seeking a highly skilled and experienced IT Helpdesk Administrator to join our team at Nexcel Computer Solutions.

Key Responsibilities:
  • Provide first-level technical assistance to ensure the smooth operation of IT systems and maintain uninterrupted workflow.
  • Offer expert advice, training, and problem resolution services to end-users, escalating complex issues to relevant teams when necessary.
  • Troubleshoot and diagnose hardware and software problems via ticketing systems or email to ensure process efficiency and business excellence.
  • Install, upgrade, support, and troubleshoot enterprise applications in a multi-layered client-server environment.
  • Interact with various computer platforms and troubleshoot network connectivity issues in LAN/WAN/WLAN environments.
  • Install, upgrade, support, and troubleshoot Windows operating systems, Microsoft Office, and authorized desktop applications.
  • Manage and support printers, computer hardware, and other equipment, ensuring seamless operation and minimal downtime.
  • Monitor and operate personal computers and netbooks, performing troubleshooting, restoration, and management tasks as required.
  • Provide support for IP telephones, conference room setup, and interactive TV/projector installations.
  • Identify, evaluate, and prioritize end-user problems and complaints, managing new technologies and assigning duties as necessary.


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