Frontline Support Specialist

5 days ago


Manama, Manama, Bahrain Calo Inc Full time

Our Mission at Calo Inc

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We aim to make healthy eating effortless and accessible to everyone. As a key member of our team, you'll contribute to achieving this goal by providing exceptional customer support.

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Job Description

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In this role, you'll be responsible for managing customer interactions, addressing their inquiries, and escalating complex issues to internal teams. You'll also play a critical part in building strong relationships with customers, fostering loyalty, and driving retention.

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Your Key Accountabilities

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  • \
  • Cultivate a deep understanding of customer needs, preferences, and pain points.\
  • Develop and implement strategies to enhance the customer experience, driving engagement and satisfaction.\
  • Maintain accurate records of customer interactions, ensuring seamless communication across departments.\
  • Identify areas for process improvement, collaborating with internal teams to drive change.\
  • Promote a culture of excellence within the team, advocating for best practices and quality standards.\
  • Evaluate customer feedback, implementing changes to enhance the overall experience.\


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