Frontline Service Manager
4 days ago
At RESO, we are seeking a highly skilled and experienced Frontline Service Manager to oversee the smooth operation of our hospitality services.
This pivotal role involves leading a team of dedicated professionals in ensuring exceptional guest experiences through effective communication, coordination, and problem-solving skills.
The successful candidate will have a proven track record of success in managing high-pressure situations, maintaining a clean and professional work environment, and fostering a positive team culture.
We are looking for an individual who is passionate about delivering outstanding service, possesses excellent leadership qualities, and is committed to upholding our company's values and mission.
Key Responsibilities:
- Lead and manage a team of frontline staff to achieve exceptional guest satisfaction ratings
- Develop and implement strategies to improve operational efficiency and productivity
- Collaborate with other departments to ensure seamless service delivery
- Maintain accurate records and reports to inform business decisions
Requirements:
- 2+ years of experience in hospitality management or a related field
- Proven track record of success in leading high-performing teams
- Excellent communication, problem-solving, and leadership skills
- Able to work effectively in a fast-paced environment
Benefits:
- Competitive salary and benefits package
- Opportunities for career growth and development
- A dynamic and supportive work environment
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