Cabin Experience Director

4 days ago


Manama, Manama, Bahrain Gulf Air Group Full time
About the Role

Gulf Air Group seeks a Senior Manager Cabin to lead the strategy, management, and accountability for key areas within Customer Experience.

Main Objectives
  • To set the strategic direction and manage the development of cabin products for new and retrofit aircraft.
  • To define and implement cabin products that align with Gulf Air's branding and passengers' expectations.
  • To oversee the implementation of inflight entertainment and communications systems.
  • To ensure high-quality content and compatible hardware.
Main ResponsibilitiesCabin Interior
  1. Define the strategic cabin products roadmap for new and existing aircraft.
  2. Develop and implement product definition briefs for each class of cabin product.
  3. Manage resources and timelines for the implementation of cabin products.
  4. Ensure timely delivery and quality standards are met.
Inflight Entertainment & Communications
  1. Lead the IFE strategy and develop plans and budgets.
  2. Manage content and hardware to ensure high-quality passenger experience.
  3. Drive innovation and implement cutting-edge features in premium cabins.
  4. Deliver excellent service and resolve passenger issues.
Cabin Quality Assurance
  1. Lead the Cabin Quality Assurance Team.
  2. Ensure cabin standards are met and cleanliness, safety, and adherence to company guidelines are maintained.
  3. Evaluate crew performance and provide feedback.
  4. Maintain documentation and drive improvement initiatives.
Requirements
  • University Degree.
  • Minimum 10 years of airline industry experience.
  • Minimum 2 years exposure in Inflight Cabin Definition & IF Entertainment and Communications.

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