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Dynamics 365 CRM Expert
3 weeks ago
We are seeking a seasoned Microsoft Dynamics 365 CRM expert to design, implement and optimize CRM solutions that enhance customer engagement and business processes.
The ideal candidate will possess in-depth expertise in Microsoft Dynamics 365 Customer Engagement (CE), strong problem-solving skills and the ability to collaborate with cross-functional teams.
Key Responsibilities:
- Lead the design and development of Microsoft Dynamics 365 CRM solutions to meet business needs.
- Configure and customize Dynamics 365 modules (Sales, Customer Service, Marketing, Field Service).
- Develop and optimize workflows, plugins, Power Automate flows, and custom applications.
- Integrate Dynamics 365 CRM with other enterprise systems, ERP, and third-party applications.
- Work closely with stakeholders to gather business requirements and translate them into technical solutions.
- Perform data migration, system upgrades, and performance optimization.
- Ensure CRM solutions are compliant with security, data governance, and regulatory requirements.
- Troubleshoot and resolve CRM-related technical issues and provide support for end-users.
- Stay updated on Microsoft Dynamics 365 and Power Platform advancements.
- Provide guidance and mentorship to junior team members.
Requirements
The following qualifications and skills are essential:
- Bachelor's degree in Computer Science, Information Technology, or related field.
- 5+ years of hands-on experience with Microsoft Dynamics 365 CRM (Customer Engagement).
- Strong proficiency in Power Platform, Power Automate, Power Apps, and Dataverse.
- Expertise in customizing forms, entities, business rules, workflows, and security roles.
- Proficiency in C#, JavaScript, .NET, and SQL Server.
- Experience with REST/SOAP APIs and integrating Dynamics 365 with other enterprise systems.
- Knowledge of Azure services (Logic Apps, Functions, DevOps) is a plus.
- Familiarity with Agile (Scrum, SAFe) methodologies.
- Excellent problem-solving and communication skills.
- Microsoft certifications in Dynamics 365 CRM or Power Platform are highly preferred.
