Phone-Based Customer Support Expert

1 week ago


Manama, Manama, Bahrain SWATX Full time

We're hiring a Phone-Based Customer Support Expert to join our team at Swatx as a Call Center Agent. In this critical role, you'll be the first point of contact for our customers, handling their inquiries and concerns via phone.

Job Description

This full-time position offers an exciting opportunity for individuals who enjoy working in fast-paced environments and are passionate about delivering exceptional customer experiences. You'll work closely with our team to resolve issues efficiently, maintain a positive experience, and document interactions accurately.

Main Responsibilities:

  • Manage incoming calls, address customer inquiries, and provide accurate product information.
  • Resolve customer complaints, maintaining a positive experience.
  • Document interactions in our CRM system for quality assurance purposes.
Qualifications

To excel in this role, you'll require:

  • A high school diploma or equivalent; a degree in a related field is a plus.
  • Prior experience in customer service or call center roles is preferred.
  • Excellent communication skills, verbal and written.
  • Ability to handle stress and manage customer expectations effectively.
  • Proficiency in using computer systems and CRM software.
  • Arabic fluency is preferred; knowledge of English is an advantage.


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