Retail Operations Director

2 days ago


Manama, Manama, Bahrain Alabbar Enterprises Full time
Job Summary: We are seeking a highly skilled and experienced Retail Operations Director to lead the Confectionary Division of our organization. The successful candidate will be responsible for driving sales growth, improving business performance, and maintaining world-class customer service standards.

About Us: Alabbar Enterprises is a leading retail group in the UAE, representing established brands and operating multiple F&B concepts under its umbrella. Our vision is to pursue opportunities to grow and expand our presence locally and internationally while adhering to our core values.

Key Responsibilities:
  • Direct the Retail Operational activities of the Confectionary Retail Division to maintain and improve productivity, quality, service, creativity, and guest satisfaction.
  • In conjunction with the Retail Head and Project Team, spearhead all projects related to the Confectionary Retail section, including developing new concepts and opening new outlets.
  • Monitor competitor activity through market surveys and review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement.
  • Monitor set financial targets to attain overall goals, sales results, and objectives of all existing and new concepts.
  • Review and assess customer satisfaction with products and services in coordination with Store Managers.
  • Maintain a warm, professional, and regular relationship with customers to ensure a prompt and high standard of service.
  • Handle suggestions and complaints by customers promptly and efficiently.

Requirements:
  • 3-5 years of experience in a similar role
  • Bachelor's degree in Business Administration or any related field
  • Good English Communication and Interpersonal Skills
  • Good knowledge in Team Management
  • Good financial skills and Business Acumen (P&L)

We Offer: A dynamic work environment, opportunities for career growth and development, and a competitive compensation package.

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