
Retail Operations Director
2 days ago
About Us: Alabbar Enterprises is a leading retail group in the UAE, representing established brands and operating multiple F&B concepts under its umbrella. Our vision is to pursue opportunities to grow and expand our presence locally and internationally while adhering to our core values.
Key Responsibilities:
- Direct the Retail Operational activities of the Confectionary Retail Division to maintain and improve productivity, quality, service, creativity, and guest satisfaction.
- In conjunction with the Retail Head and Project Team, spearhead all projects related to the Confectionary Retail section, including developing new concepts and opening new outlets.
- Monitor competitor activity through market surveys and review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement.
- Monitor set financial targets to attain overall goals, sales results, and objectives of all existing and new concepts.
- Review and assess customer satisfaction with products and services in coordination with Store Managers.
- Maintain a warm, professional, and regular relationship with customers to ensure a prompt and high standard of service.
- Handle suggestions and complaints by customers promptly and efficiently.
Requirements:
- 3-5 years of experience in a similar role
- Bachelor's degree in Business Administration or any related field
- Good English Communication and Interpersonal Skills
- Good knowledge in Team Management
- Good financial skills and Business Acumen (P&L)
We Offer: A dynamic work environment, opportunities for career growth and development, and a competitive compensation package.
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