
Linux Systems Engineer with a Passion for Customer Success
5 days ago
Company Overview
At RESO, we are pioneering the global move to open source, and our mission is to empower individuals and organizations to harness the power of technology. As a company that publishes Ubuntu, one of the most important open source projects, we are at the forefront of AI, IoT, and cloud computing.
Job Description
We are seeking a highly skilled Linux systems engineer to join our team. The ideal candidate will have a passion for customer success, excellent communication skills, and a strong understanding of Linux troubleshooting and system administration.
As a Linux Desktop & Devices Support Engineer at RESO, you will be accountable for delivering an outstanding technical support experience on the full desktop and server technical stack. Your day-to-day duties will include:
- Providing technical support for employees via telephone, email, and web.
- Taking ownership of new cases and ensuring they are handled according to our Service Level Agreement (SLA) with the highest possible customer satisfaction.
- Contributing new knowledge base articles and maintaining existing articles to ensure shared knowledge and lessons learned are available to customers.
- Drafting and distributing technical notices for internal and external communication.
- Prioritizing work to accomplish the most important and urgent tasks first.
- Maintaining regular communication and information exchange with the rest of the team, locally and remotely.
- Identifying and suggesting opportunities to provide a better service.
- Participating in a regular weekend working rotation.
Required Skills and Qualifications
The successful candidate will possess:
- Bachelor's or equivalent four-year degree in a technical field from an accredited college or university.
- Experience with system performance troubleshooting.
- Experience with Linux troubleshooting (collecting logs and stack traces, fine-tuning by editing configuration files).
- Experience with Linux integration with other environments (authentication/directory services, network file systems, etc.).
- Experience with Linux server administration.
- Programming fundamentals in any language (bash, python, Perl, Ruby, Javascript, C or C++, Go).
- Ability to learn quickly, thrive on change, and handle the pressure of a customer-facing job.
- Strong written and verbal English communication skills.
Benefits
RESO offers a fully remote working environment, allowing you to work from the comfort of your own home office. We also provide:
- Personal learning and development budget of $2,000 per annum.
- Annual compensation review.
- Recognition rewards.
- Annual holiday leave.
- Parental Leave.
- Employee Assistance Programme.
- Opportunity to travel to new locations to meet colleagues at 'sprints'.
- Priority Pass for travel and travel upgrades for long-haul company events.
About Us
Canonical has been a remote-first company since its inception in 2004. Our commitment to innovation and excellence drives us to create a unique work environment that challenges you to think differently, work smarter, learn new skills, and raise your game. We value diversity and foster a workplace free from discrimination, where everyone can thrive and contribute to our mission.
-
Manama, Manama, Bahrain RESO Full timeJob DescriptionWe are seeking an experienced Linux Systems Engineer to join our team at RESO, where you will be responsible for designing and implementing embedded Linux systems for a variety of applications.About the RoleThis is a unique opportunity to work with cutting-edge technology and collaborate with a talented team of engineers to develop innovative...
-
Embedded Linux Expert for Critical Systems
6 days ago
Manama, Manama, Bahrain RESO Full timeAt RESO, we are seeking a skilled Embedded Linux Field Engineer to join our team. This exciting opportunity allows you to leverage your technical expertise in Linux and embedded systems to expand our reach in mission-critical industries.About the RoleWe are looking for a talented individual with a passion for Linux who can contribute to the development and...
-
Junior linux kernel engineer
2 weeks ago
Manama, Manama, Bahrain Canonical Full timeEvery year we select new junior professionals into the Canonical kernel team, to work on the Linux kernel for Ubuntu. If you've enjoyed operating systems in your coursework or current role, you are confident in your ability to write high quality C and possibly Rust, and are ready to take the plunge and see how it all works, then this would be a great place...
-
Senior linux system administrator
2 days ago
Manama, Manama, Bahrain Clarendon Parker Bahrain Full timeKey Result Areas: Maintain and manage all aspects of Linux servers maintenance from operating system installation to patch updates on a timely basis – performed when new updates are released and tested before moved to production. Estimated time 8 hours per week Update the operational documentation at least once per week for all the Linux servers'...
-
Linux desktop
2 weeks ago
Manama, Manama, Bahrain RESO Full timeThis is an opportunity for a Linux Engineer/Administrator with a passion for Linux and Customer Success to build a career with Canonical and support the technical needs of customers leveraging Ubuntu and open source products. If you have a passion for technology and an eagerness to learn, then you will enjoy working with some of the best people in the...
-
Manama, Manama, Bahrain RESO Full timeJob Description Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and Io T. Our customers include the world's leading public cloud and...
-
Embedded linux field engineering manager
2 weeks ago
Manama, Manama, Bahrain RESO Full timeCanonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and Io T. Our customers include the world's leading public cloud and silicon providers,...
-
Customer success manager
1 week ago
Manama, Manama, Bahrain RESO Full timeSRT Marine Systems plc (SRT) is a fast-growing and ambitious multi-national company headquartered in the UK. SRT is an exciting meritocracy, where high-quality results are rewarded. We are ambitious and are constantly seeking to innovate to deliver better products and services to our customers. We strive to make SRT a rewarding and challenging place to work...
-
Silicon Hardware Engineer for Ubuntu Linux
3 days ago
Manama, Manama, Bahrain RESO Full timeAbout RESORESO is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT, and the cloud, we are changing the world on a daily basis.We recruit on a global basis and set a very high standard for people joining the company. We...
-
Customer success manager
2 weeks ago
Manama, Manama, Bahrain Srt Marine Full timeCustomer Success Manager - BahrainWe are a fast-growing and ambitious multi-national company headquartered in the UK, striving to deliver better products and services to our customers.Role OverviewWe seek an experienced, bilingual (English & Arabic) Customer Success Manager with a system product training or product management background to provide frontline...
-
Enterprise customer success manager apac
3 days ago
Manama, Manama, Bahrain RESO Full timeThe role of an Enterprise Customer Success Manager at Canonical Customer success is a new and strategic department at Canonical, with the objective to reduce risk and churn, facilitate the adoption of new products or services and support expansion within existing accounts. Customer Success Managers (CSM) are responsible for developing trust with their...
-
Senior ubuntu embedded iot system engineer
2 weeks ago
Manama, Manama, Bahrain RESO Full timeCanonical Ubuntu is the world's leading Linux for software engineers, desktops, cloud and Io T. We bring open source to the world as a safe and secure platform for personal computing, and the launchpad for innovators, entrepreneurs, and scientists. We work with the world's most significant silicon companies - Intel, AMD, Nvidia, Mediatek, Hisilicon, Samsung...
-
Openstack engineering manager
2 weeks ago
Manama, Manama, Bahrain RESO Full timeThis role is an opportunity for a technologist with a passion for Linux and Cloud technologies to build a career with Canonical and drive the success with those leveraging Ubuntu and open source products. If you have an affinity for open source development and a passion for technology, then you will enjoy working with some of the best people in the industry...
-
Linux System Administrator
1 day ago
Manama, Manama, Bahrain Clarendon Parker Bahrain Full timeAbout the RoleWe are seeking an experienced Linux System Administrator to join our team in Bahrain. As a key member of our infrastructure team, you will be responsible for maintaining and managing all aspects of Linux servers.Key Responsibilities:Maintain and manage Linux servers, ensuring they are up-to-date with the latest patches and updates.Perform...
-
Golang engineer
2 weeks ago
Manama, Manama, Bahrain RESO Full timeThis is our general process for Golang engineers of all levels of seniority, for all relevant teams at Canonical. Apply here if you are an exceptional software engineer who prefers to work in Go. After the first round of interviews we'll find the best fit product team at Canonical for you to progress your application based on your personal interests....
-
Engineering Team Lead Opportunity
3 days ago
Manama, Manama, Bahrain RESO Full timeRequired Skills and QualificationsTo excel in this role, you should have good experience in leading modern, agile software development practices. You must be able to form a healthy, collaborative engineering culture in line with the company values. Demonstrative experience of being a role model for sound engineering principles and directly contributing...
-
Process Engineer Specialist
1 week ago
Manama, Manama, Bahrain The Chemical Engineer Full time**Job Overview:**We are seeking a highly skilled Process Engineer Specialist to join our team at The Chemical Engineer. As a key member of our engineering department, you will be responsible for delivering technical excellence in process engineering.About the Role:Contribute to the development and implementation of process engineering solutions that meet or...
-
Enterprise Linux Solutions Architect
7 days ago
Manama, Manama, Bahrain RESO Full timeAt RESO, we are at the forefront of the global move to open source. Our company is pioneering the use of technology to drive innovation and growth in the enterprise sector.About the RoleWe are seeking an Ubuntu Pro Sales Engineer to join our global Field Engineering team. This role will play a key part in driving the adoption of Ubuntu Pro among large...
-
Manama, Manama, Bahrain RESO Full timeJob Description VAM Systems is currently looking for a Patch Management Specialist - Linux for our Bahrain operations with the following skillsets & terms and conditions: Should have experience in patch management and usage of scanning tools like Nessus (Tenable). Responsibilities include patching Linux servers and Open Shift, which involves upgrading to the...
-
Ubuntu sales engineer
7 days ago
Manama, Manama, Bahrain RESO Full timeCanonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and Io T. Our customers include the world's leading public cloud and silicon providers,...