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Microsoft Dynamics 365 CRM Solution Architect
3 weeks ago
We are seeking a skilled Senior Microsoft Dynamics 365 CRM Consultant to design, implement and optimize CRM solutions that enhance customer engagement and business processes. This role requires deep expertise in Microsoft Dynamics 365 Customer Engagement (CE), strong problem-solving skills and the ability to work with cross-functional teams.
Main Responsibilities:
• Lead the design and development of Microsoft Dynamics 365 CRM solutions to meet business needs
• Configure and customize Dynamics 365 modules (Sales, Customer Service, Marketing, Field Service)
• Develop and optimize workflows, plugins, Power Automate flows and custom applications
• Integrate Dynamics 365 CRM with other enterprise systems, ERP and third-party applications
• Work closely with stakeholders to gather business requirements and translate them into technical solutions
• Perform data migration, system upgrades and performance optimization
• Ensure CRM solutions are compliant with security, data governance and regulatory requirements
• Troubleshoot and resolve CRM-related technical issues and provide support for end-users
• Stay updated on Microsoft Dynamics 365 and Power Platform advancements
• Provide guidance and mentorship to junior team members
Requirements:
• Bachelor's degree in Computer Science, Information Technology or related field
• 5+ years of hands-on experience with Microsoft Dynamics 365 CRM (Customer Engagement)
• Strong proficiency in Power Platform, Power Automate, Power Apps and Dataverse
• Expertise in customizing forms, entities, business rules, workflows and security roles
• Proficiency in C#, JavaScript, .NET and SQL Server
• Experience with REST/SOAP APIs and integrating Dynamics 365 with other enterprise systems
• Knowledge of Azure services (Logic Apps, Functions, DevOps) is a plus
• Familiarity with Agile methodologies
• Excellent problem-solving and communication skills
• Microsoft certifications in Dynamics 365 CRM or Power Platform are highly preferred
