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Executive Guest Experience Specialist

2 weeks ago

Manama, Manama, Bahrain beBee Careers Full time

Job Title: Executive Guest Experience Specialist

Deliver exceptional guest service and create lasting impressions by managing front desk operations and fostering positive connections with guests, tenants, and property owners.

The role of Executive Guest Experience Specialist involves ensuring arrival paperwork is up-to-date, communicating with teams for apartment readiness, inspecting apartments, processing reservation forms, and managing check-in through the ERP system.

  • Foster relationships with guests, tenants, and property owners for seamless interactions.
  • Manage apartment readiness and ensure timely updates on departure logs.
  • Process termination notices, coordinate lease terminations, and conduct apartment inspections.
  • Provide professional responses to customer calls and maintain accurate records of interactions.
  • Coordinate resolutions to complaints and distribute monthly feedback reports.
  • Update the ERP system with relevant information and provide assistance to front desk staff.
Key Responsibilities

The successful candidate will be responsible for delivering exceptional guest service, ensuring every guest feels valued, respected, and appreciated from the moment they arrive.

Benefits

This is a full-time position within the Hospitality / Real Estate industry, offering opportunities for growth and development.