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Customer Service Ambassador

3 weeks ago

Manama, Manama, Bahrain Healthscope Full time
Customer Service Ambassador

We are seeking a motivated and friendly individual to provide exceptional service and resolve customer inquiries efficiently as the first point of contact for our customers.

Key Responsibilities:
  • Respond promptly to customer inquiries via phone, email, or chat in a professional and courteous manner.
  • Provide accurate information about our products and services to assist customers with their needs.
  • Handle and resolve customer complaints or issues effectively, aiming for first-contact resolution whenever possible.
  • Process orders, returns, and exchanges accurately and in a timely manner.
  • Keep detailed records of customer interactions and transactions using our CRM system.
  • Collaborate with other team members and departments to ensure a seamless customer experience.
  • Continuously strive to improve customer satisfaction by identifying areas for enhancement in processes or services.
Benefits and Working Conditions:
  • A competitive salary commensurate with experience.
  • A comprehensive benefits package including health insurance, retirement plans, and paid time off.
  • Opportunities for career advancement and professional development.
  • A supportive and collaborative work environment with a focus on employee well-being.
  • Flexible scheduling options to accommodate work-life balance.
  • Employee discounts on company products or services.
  • A modern and comfortable office space equipped with the latest technology tools to support your work.
Requirements:
  • A high school diploma or equivalent; additional education or certification in customer service is a plus.
  • Previous experience in customer service or a related field preferred, but not required.
  • The ability to remain calm and composed under pressure while maintaining a positive attitude.
  • Proficiency in using computers and familiarity with CRM software.
  • Strong problem-solving skills and attention to detail.
  • Flexibility to work in a fast-paced environment and adapt to changing priorities.