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Call Agent Quality Specialist

3 weeks ago

Manama, Manama, Bahrain beBee Careers Full time

The ideal candidate will possess a Bachelor of Business Administration (Management) degree, with excellent communication skills and the ability to work effectively in a team.

Job Responsibilities
  • Analyze incoming documents to determine claim coverage based on insurance contracts.
  • Review received documents daily, handle calls from clients, agents, and injured parties, and provide updates on claims files.
  • Support claims resolution and fraud detection efforts as required.
Key Skills
  • Good command of operational processes
  • Excellent communication skills
Additional Requirements
  • Maintain up-to-date knowledge of technical procedures, regulations, and criteria through training and monitoring management indicators.
  • Make payments to providers and clients, and handle claim payments from debtor companies.