Dining Room Host

1 week ago

Manama, Manama, Bahrain RESO Full time

Job Summary: We are seeking a highly motivated Dining Room Host to join our team at RESO. As a key member of our front-of-house staff, you will be responsible for delivering exceptional service to our guests, ensuring their experience is memorable and enjoyable.

Key Responsibilities:
  • Greeting Guests: Greet guests politely and enthusiastically as they enter the restaurant, setting the tone for an excellent dining experience.
  • Table Management: Manage table assignments and seating, ensuring seamless service and minimizing wait times.
  • Wait Time Estimation: Monitor guest waiting lists and estimate wait times, maintaining open communication with the service team.
  • Team Collaboration: Work effectively with all levels of team members and guests in an attentive, friendly, courteous, and service-oriented manner.
  • Problem-Solving: Listen to, understand, and clarify concerns raised by team members and guests, approaching each encounter with a solutions-focused mindset.
  • Multitasking: Multitask and prioritize departmental functions to meet deadlines, maintaining productivity and efficiency.
  • Personal Appearance: Maintain high standards of personal appearance and grooming, adhering to RESO's uniform and nametag policy.
  • Safety and Security: Comply with RESO's Standards and regulations to ensure safe and efficient hotel operations.
  • Productivity and Problem-Solving: Maximize efforts towards productivity, identify problem areas, and assist in implementing solutions, driving continuous improvement.
  • Language Skills: Proficiency in reading, writing, and oral communication in English and Arabic, with excellent communication and organizational skills.
  • Technical Skills: Working computer skills and knowledge, with the ability to work calmly and confidently under pressure.

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