
IT Infrastructure Specialist
2 days ago
Company Overview:
The Bahrain Telecommunications Company is a leading provider of telecommunications services in the region, committed to delivering innovative solutions to its customers.
Job Description:
We are seeking an experienced IT Infrastructure Specialist to join our team. The successful candidate will be responsible for supporting the development, upkeep and maintenance of our IT infrastructure and operations.
Responsibilities:
- Assist in preparing strategic initiatives for the sub-function aligned to the Functional Strategy.
- Support in monitoring, tracking and reporting performance against strategic initiatives.
- Implement plans and activities for IT infrastructure and operations within stipulated timelines as per IT strategy and organizational priorities.
- Retire and test IT services and solutions architecture.
- Undertake change management activities pertaining to planning for change deployment, communicate changes to stakeholders, train impacted users, cooperate in administering and initiating change schedule, verify if changes have been effected.
- Perform IT operations support services like handling availability, performance and backup/recovery.
- Manage incidents and inquiries reported to the IT helpdesk as per defined SLAs.
- Deliver assigned deliverables associated with customization, implementation and support of IT Support Management Systems on time to required quality and standards.
- Use methods and procedures used in customization, implementation of IS Support Management Systems adhere to accepted local and de facto IT standards.
- Coordinate the development and review of SLA with other areas and ensure that the Stats & SLA requirements are created, produced and met.
- Carry out analysis of goals, the source of any problems or event of unexpected errors with the help of dedicated special tools.
Requirements:
- Taking ownership for attending the trainings as per the plan.
- Taking ownership for completing PMS process, employee engagement surveys in time.
- Continuously sharing the knowledge and understanding of the telecom industry and business trends.
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