Operations Director
4 days ago
ALKEM Health and Wellness is a pioneering integrated health and wellness clinic based in the GCC, offering a unique blend of modern medicine and evidence-based complementary therapies.
About the Role
We are seeking a dynamic and experienced Operations Manager to lead day-to-day operations and help us scale our healthcare offering across the region. You will work closely with clinical, administrative, and marketing teams to ensure smooth operations, exceptional client experiences, and consistent delivery of our brand promise.
Key Responsibilities:
- Operational Leadership: Oversee daily clinic operations including scheduling, inventory, and service delivery.
- Staff Management: Manage staff and ensure alignment with our values and goals.
- Clinic Accreditation: Lead and manage the clinic accreditation process, including documentation, training, compliance audits, and process improvements.
- Quality Standards: Collaborate with the medical team to maintain quality and regulatory standards.
- Continuous Improvement: Drive continuous improvement initiatives using Lean/Kaizen principles.
- Finance and HR: Coordinate with finance and HR on budgeting, payroll, and recruitment needs.
- Vendor Relations: Liaise with vendors, suppliers, and regulators as needed.
- Expansion Projects: Support expansion projects and new clinic openings in the GCC.
Qualifications:
- Experience: 4+ years of operations management experience, preferably in healthcare, wellness, or hospitality.
- Accreditation Experience: Experience in clinic or healthcare accreditation processes is highly preferred.
- Leadership Skills: Strong organizational and leadership skills.
- Regulatory Knowledge: Familiarity with Bahraini healthcare regulations and accreditation bodies (e.g., NHRA).
- System Experience: Experience with systems (ERP/CRM) and SOP implementation.
- Education: Bachelor's degree in business, healthcare admin, or related field; MBA is a plus.
- Passion for Healthcare: Passion for health, wellness, and customer experience.
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