
Retail Operations Manager
14 hours ago
We are seeking a highly skilled and results-driven Retail Operations Manager to lead our store operations, drive sales performance, and deliver exceptional customer experiences.
Key Responsibilities:
- Oversee day-to-day store activities, ensuring smooth and efficient operations.
- Drive sales performance by analyzing trends, setting sales targets, and implementing effective strategies.
- Maintain compliance with company policies regarding fraud prevention, returns, and loss prevention.
Customer Experience & Service Excellence:
- Ensure a high standard of customer service is consistently delivered in line with company values.
- Handle customer inquiries, complaints, and feedback professionally, resolving issues promptly.
Team Leadership & Performance Management:
- Recruit, train, and develop a motivated store team to achieve business objectives.
- Set clear performance goals and KPIs, conducting regular evaluations and coaching sessions.
Inventory & Merchandising:
- Manage store inventory, ensuring stock availability, order processing, and space optimization.
- Maintain visual merchandising standards aligned with brand guidelines.
Education & Experience:
- Bachelor's degree in business administration or a related field.
- 5 – 7 years of experience in retail operations, with at least 3 years in a supervisory or managerial role.
Skills & Qualifications:
- Strong leadership and team management skills.
- Proficiency in MS Office and business reporting tools.
- Data-driven mindset with the ability to analyze sales trends and operational performance.
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