Retail Store Operations Manager
2 days ago
About Gulf Marketing Group
Gulf Marketing Group is one of the Middle East's leading family-owned companies, operating across the GCC. The company boasts a diverse portfolio of retail outlets, brands, and consumer and B2B services across key sectors such as healthcare and pharmaceuticals, sports and fitness, real estate, education, and technology.
About the RoleThe role holder is responsible for managing day-to-day store operations by implementing company policies and procedures and driving commercial performance to achieve store objectives.
Key Responsibilities- Manages day-to-day operations of the store to ensure objectives are achieved.
- Greets customers and describes product features and benefits; demonstrates the use and handling of the product.
- Educates clients on brands' quality standards and specifications.
- Advises customers on product ranges best suited to their needs; answers queries to help them make purchase decisions.
- Resolves customer complaints and responds to comments in a timely and professional manner.
- Maintains proper loss prevention standards and ensures compliance with cash handling and theft prevention.
- Implements in-store promotions for assigned sections, ensuring price changes are carried out effectively as per brand guidelines.
- Implements seasonal and sale layouts to ensure brand-specific merchandising standards are consistently delivered.
- Ensures all products are price tagged and bar-coded before display.
- Ensures correct rotation of stock on shelves and assists in accurate stock counts as per store requirements.
- Ensures all stock administration (stock count, dispatch, and delivery) is recorded accurately and categorized correctly.
- Maintains awareness and vigilance of security in the store at all times.
- Ensures the highest standards of housekeeping and grooming etiquettes are maintained in-store at all times.
- Assists merchandiser and/or store manager in product placement and arrangement.
- Maintains detailed knowledge of the merchandise/products stocked in the store.
- Ensures effective stock replenishment and assures continuous stock availability, ongoing recovery, and maintenance in the store.
- Defines goals and key performance indicators for each team member and ensures effective implementation of GMG's performance management process.
- Develops talent within the team by providing guidance, mentoring, and coaching to achieve defined goals.
- Drives a culture of feedback and coaching in the Business Unit/Department by providing ongoing feedback, identifying development needs, and coaching employees on areas of improvement.
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