
Luxury Hotel Operations Leader
2 days ago
We welcome you as a leader who can make a difference at Sofitel Mumbai BKC, where we are far more than a worldwide hospitality leader. Our goal is to ensure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
Job Description:To succeed in this role, you will supervise the hotel operations, ensuring that our standards and procedures are fully known and followed by all team members. This includes preparing designated rooms as per standards and according to guest requests and needs. Additionally, you will develop staff motivation and performance through daily trainings and regular 'refresher' courses, fostering a positive work environment and encouraging growth within the team.
You will be responsible for coordinating closely with the Front Office, Engineering, Food and Beverage, and Guest Relations departments regarding guest requests. Your leadership skills will enable you to lead and supervise the day-to-day operation of the department, ensuring service standards are met with friendly and engaging service.
In case of guest concerns, you will react quickly and track the issue to guarantee memorable moments for our guests. You will also inform employees daily about priorities to personalize service.
- Service-focused personality is essential.
- Previous experience in a similar leadership role is an asset.
- Prior experience working with Opera or a related system.
- Strong interpersonal and problem-solving abilities and the ability to lead by example.
- Positive attitude, discipline, highly responsible & reliable.
- Eye for detail, helpful.
- Fluency in English.
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