
Airport Operations Manager
8 hours ago
Company Overview
Gulf Air Group is a leading airline that operates with a strong commitment to safety, security, and customer satisfaction.
Job Description
The Airport Operations Manager - Aircraft Handling will be responsible for overseeing and controlling ramp operations on their respective shift, ensuring efficient implementation of procedures, rules, and regulations in accordance with JAR OPS related to ground operations and aircraft handling.
Key Responsibilities:
- Manage day-to-day operational issues at the ramp, ensuring that ramp personnel involved in the handling of GF aircraft perform all Ramp Services procedures in accordance with the Ground Operations Manual.
- Ensure all Ground Safety and Security procedures are effectively implemented during their shift to secure aircraft, ground equipment, and staff from any damage or injury.
- Enforce 'Dangerous Goods' loading/unloading procedures as per the Ground Operations Manual to secure safety in aircraft, passengers, and crew.
- Direct and monitor ULD usage to ensure all Ramp and Cargo personnel are aware of handling procedures to avoid damage and/or mishandling of ULDs.
- Liaise with appropriate departments to ensure repair and replacement programs are followed for damaged ULDs.
- In conjunction with SMBH, review and develop procedures related to baggage loading for originating and transit stations to achieve maximum payload capacity for baggage and cargo.
- Monitor competitor activity at the airport and provide feedback to the management team for service improvements to ensure Gulf Air provides the best service to customers.
- Responsible for monitoring and achieving Ramp Services operational targets at the airport, including KPIs, on-time performance, baggage handling, etc., based on agreed performance objectives.
- Investigate delay reasons and baggage mishandling reports.
- Constant liaison with the Ground Services Department for updates on the latest Ground Operations Development and reviewing day-to-day activities related to aircraft safety and security.
- Control baggage services actions at the airport, ensuring correct/proper implementation of handling procedures are followed to meet international aviation standards and remain competitive within the industry.
- Prepare daily baggage mishandling reports and highlight shortfalls, producing instructive guidelines to improve overall services related to baggage handling.
- Monitor the loading of all cargo and effective space utilization towards maximizing resources available on all routes with heavy loads, reporting any discrepancies.
- Conduct monthly station Local Performance Check (LPC) and highlight any ramp handling shortfalls to SMBH.
- Follow up on quick transfer baggage delivery from incoming flights and report any shortfalls caused by originating stations.
- Effectively monitor seasonal events such as Haj and teacher's movement, ensuring maximum support from the GHA.
- Raise immediate Ground Safety Reports for all non-compliance matters related to ground safety rules and policies, supported by photos whenever possible.
- Closely monitor flights that may have space or payload restrictions to maximize cargo hold space utilization.
Required Skills and Qualifications
- Education: HND level or equivalent with good working knowledge of airport service.
- Language skills: Good standard of bilingual language (Arabic & English).
- Experience: Minimum 7 years of experience, working in all areas of Airport & Ground Services, and at least 5 years in Ramp & Ground handling operations.
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