Airport Operations Excellence Specialist

6 hours ago


Manama, Manama, Bahrain Gulf Air Group Full time
Job Overview

Gulf Air Group is seeking a skilled Airport Operations Excellence Specialist to join our team. In this role, you will be responsible for conducting Airport Service Quality (ASQ) surveys and fieldwork studies to gather insights into passenger journey and operational efficiency.

Key Responsibilities:
  • Conduct Surveys: Administer and manage airport operations surveys to gather relevant data tailored to specific study requirements, ensuring a comprehensive understanding of customer satisfaction.
  • Execute ASQ Fieldwork: Conduct thorough assessments of various airport services and facilities to verify compliance with ASQ and Service Level Agreement (SLA) standards, identifying areas needing improvement.
  • Data Collection: Utilize diverse methodologies, including direct observations, interviews, and case studies, to collect and compile accurate data that informs operational decisions.
Requirements:
  • Minimum: High School Diploma. Desirably: experience in aviation or business field.
  • Fluent in the main local language (Arabic). Upper-intermediate knowledge of English.
  • Excellent verbal and written communication skills for effective survey administration and reporting.
  • Good interpersonal skills to interact effectively with passengers, staff, and stakeholders.
About the Application Process

If you meet the criteria and are enthusiastic about the role, we welcome your application. Please submit the required documents as outlined in the job description.



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