Store Operations Manager

2 days ago


Manama, Manama, Bahrain Azadea Group Full time

Job Summary:

The Store Operations Manager role is a vital position within our Massimo Dutti team, responsible for supporting the Shop/Department Manager in ensuring seamless store operations.

Key Responsibilities:

  1. Communicate sales strategies and performance metrics to the shop team, monitoring progress and suggesting corrective actions when necessary.
  2. Assign tasks and schedules for Sales Associates, Cashiers, and Coordinators, ensuring efficient execution of daily activities.
  3. Deliver exceptional customer service by greeting customers promptly and ensuring timely assistance from shop staff.
  4. Report operational issues and handle customer complaints efficiently, providing solutions or escalating as needed to maintain high standards of customer satisfaction.
  5. Maintain inventory levels and coordinate product orders to ensure effective stock management and availability.
  6. Foster a motivated team environment, providing training and development opportunities to optimize sales results.
  7. Ensure adherence to opening procedures, including petty cash management, reporting, and system checks.

Requirements:

  1. Bachelor's Degree.
  2. 1-2 years of experience in a managerial role; retail experience is an asset.
  3. Strong product knowledge and understanding of store operations.
  4. Proficiency in MS Office.
  5. Fluency in English.
  6. In-depth product knowledge across all departments.


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