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Front Desk Hospitality Expert
2 weeks ago
As a Front Desk Agent, you will be the first point of contact for our guests. Under the guidance of the Duty Manager, you will be responsible for the reception, registration, and rooming of hotel guests. You will provide personal service and special assistance on the needs, wants, and inquiries of all guests staying in the hotel.
You will work closely with the Duty Manager to ensure that all guests have a memorable experience. Your role will involve taking, managing, and receiving payments for guest bookings, making the check-in and check-out process feel swift and seamless, and staying one step ahead of our guests' needs to anticipate requests and offer tailored recommendations.