Front desk agent

2 weeks ago

Manama, Manama, Bahrain MOVENPICK Full time
Job Title: Front Desk Agent Job Description: We are seeking a professional and friendly Front Desk Agent to join our team. As the first point of contact for our guests, you will play a crucial role in creating a welcoming atmosphere and ensuring a seamless experience throughout their stay. Greet and check-in guests, providing a warm welcome and efficient service Handle guest inquiries, requests, and complaints with empathy and professionalism Process check-outs, including accurate billing and payment handling Upsell hotel services and amenities to maximize room occupancy and guest satisfaction Maintain thorough knowledge of hotel facilities, local attractions, and services Collaborate with other departments to ensure guest needs are met promptly Manage reservations, room assignments, and special requests Ensure the front desk area is organized and well-stocked with necessary supplies Assist with administrative tasks, including report generation and inventory management Adhere to hotel policies and procedures while maintaining a customer-focused approach Participate in ongoing training to enhance guest service skills and product knowledge Qualifications: Minimum of 1 year experience in a guest services role, preferably in a hotel setting Associate's or Bachelor's degree in hospitality, business, or related field (or equivalent work experience)Excellent communication and interpersonal skills with a focus on customer service Proficiency in Microsoft Office suite (Word, Excel, Power Point, and Outlook)Experience with Opera hotel management software preferred Strong problem-solving abilities and attention to detail Flexibility to work various shifts, including nights, weekends, and holidays Physical ability to stand for extended periods and occasionally lift up to 20 pounds Multilingual skills, particularly Arabic and English, are highly advantageous Ability to remain calm and professional in high-pressure situations Demonstrated organizational skills and ability to multitask efficiently Company Industry: Hotels Hospitality Department / Functional Area: Chefs F&BFront Desk Keywords: Front Desk Agent
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