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Business Process Innovation Lead

2 weeks ago

Manama, Manama, Bahrain Nexcel Computer Solutions Full time

Company Overview:

Nexcel Computer Solutions is a leading provider of innovative technology solutions.

Job Description:

  1. We are seeking a highly skilled Service Improvement Analyst to join our team.
  2. The successful candidate will be responsible for improving business processes and reducing costs.
  3. Key responsibilities include analyzing existing systems, proposing future-state solutions, and developing detailed user workflows.
  4. We are looking for an individual with excellent analytical and problem-solving skills, as well as strong communication and technical writing abilities.
  5. A Bachelor's degree in IT or a related field is preferred, along with relevant experience in the public sector.
  6. Arabic-English fluency is essential for this role.
  7. Familiarity with MS Visio, PowerPoint, Word, and Excel is also required.

Required Skills and Qualifications:

  • Minimum 5 years of experience in business process reengineering
  • Project management experience, PMP certification is a merit
  • Successful track record in process modeling, Business Process Management certification is a merit
  • IT-related bachelor's degree, Master's is a merit
  • Excellent Arabic-English fluency (verbal and written)
  • Technical writing skills: User Stories, Business Requirements Documents, Functional and Non-Functional Specifications Documents, and Business Process/Data Flows
  • Able to use MS Visio, PowerPoint, Word, and Excel