Store Leadership Opportunity
7 days ago
Company Overview:
Burberry is a purpose-driven brand that believes creativity opens spaces. Our mission is to unlock the power of imagination, push boundaries, and open new possibilities for our people, customers, and communities.
We strive to provide an environment where creative minds from diverse backgrounds can thrive, bringing a wide range of skills and experiences to everything we do. As a values-driven brand, we are committed to being a force for good in the world, creating sustainable luxury for customers, driving industry change, and championing our communities.
Job Description:
As a Store Manager, you will be responsible for providing leadership for the store, setting an excellent standard, and inspiring the team to achieve it. You will own the employee experience, driving employee satisfaction and elevating team behaviors. Additionally, you will own the customer experience, driving customer satisfaction and increasing brand loyalty. Your goal will be to drive performance and growth through excellent operational and commercial execution.
Key Responsibilities:
- Elevate the capability of the store team through recruitment, staff development, mobility, and effective succession planning.
- Maintain a commercial mindset, continually identifying and converting opportunities to drive store performance.
- Drive operational excellence across all areas of the store, ensuring compliance with all corporate standards, policies, and initiatives.
- Raise awareness and interest in fashion and luxury among the store team, promoting a digital awareness and interest in social media and e-commerce sites.
- Understand product sales performance and optimize sales of available inventory.
- Build and cultivate long-term customer relationships and lead the team to do the same.
Personal Profile:
You should have demonstrated alignment with Burberry's Store Management behaviours: Service Focused, Leading to Inspire, Commercially Aware, Developing Talent, Driving Excellence. A passion for fashion, luxury ethos, and digital awareness are essential. You should also be aware of local employment and retail legislation. Experience in a luxury brand or luxury service and selling environment is required, along with Retail Management experience appropriate to the role, assessed based on previous roles' size and complexity.
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