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Retail Performance Specialist

3 weeks ago

Manama, Manama, Bahrain beBee Careers Full time

Lead Sales and Customer Experience Manager

The role of the Retail Manager is to oversee and support the management of all aspects of store operations and performance. This involves supervising the operations department in collaboration with relevant stakeholders, driving sales, and enhancing customer experience through the performance and development of the sales team.

  • Main Responsibilities:
  • Implement customer service standards by developing action plans and training store managers and teams on inventory management processes and operational procedures.
  • Provide guidance and support to store managers to ensure effective and efficient flow of work.
  • Contribute to the development and execution of the overall retail department strategy, plans, and budgets.
  • Analyze key performance indicators (KPIs), propose action plans, and implement corrective measures.
  • Review historical sales figures, market trends, and demographics to establish achievable targets in collaboration with the Senior Retail Manager.
  • Communicate sales targets and action plans effectively to the sales team, ensuring they are prepared and motivated to achieve their assigned targets.
  • Collaborate across functions with colleagues and mall management to fulfill store and business requirements while aligning and executing strategies successfully.
  • Review sales and stock reports by store and collaborate with brand managers to propose action plans aimed at maximizing stock potential and ensuring the right stock assortments and health.
  • Develop a sales-driven strategy by monitoring market seasonality, buying trends, and staying up-to-date with the retail industry, including competitor performance, partner performance, and consumer trends and behaviors.
  • Conduct store operations audits to ensure operational compliance in all stores, maintaining stock control and shrinkage targets as per company guidelines.
  • E nsure adherence to compliance requirements in all operational activities.

Requirements:

Language Proficiency: Fluency in English.

Technical Skills: Proficiency in MS Office.

Education: Bachelor's degree in Business Administration or a related field. An MBA is advantageous.

Experience: Seven to nine years of experience in a similar role, with four years of managerial experience.