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Front Desk Associate

3 weeks ago

Manama, Manama, Bahrain beBee Careers Full time

The role of a Front Desk Agent is to create unforgettable guest experiences by providing exceptional service and support.

About the Position

As a Front Desk Agent, you will be responsible for the reception, registration, and rooming of hotel guests. You will provide personal service and special assistance on the needs, wants, and inquiries of all guests staying in the hotel.

Your day-to-day tasks will include:

  • Making first impressions count with warm welcomes and seamless transactions.
  • Acknowledging IHG Rewards Club members and returning guests.
  • Taking, managing, and receiving payments for guest bookings.
  • Ensuring swift and seamless check-in and check-out processes.
  • Anticipating guest needs and offering tailored recommendations.
  • Being a trusted contact for guests, helping with everything from bill issues to restaurant recommendations.
Key Responsibilities

You will need excellent communication skills to handle guest concerns and compliments effectively. Your problem-solving skills will turn issues into opportunities to create great memories for our guests.

In addition, you will require:

  • Fluency in Arabic and English.
  • Literacy and basic math skills.
  • Basic computer skills.
What We Offer

We value our employees and provide a supportive work environment where everyone feels welcome and included. Our benefits package includes a competitive salary and a range of perks designed to enhance your work-life balance.

We are an equal opportunity employer and welcome applicants from diverse backgrounds and perspectives. Our team promotes trust, support, and acceptance, always striving to be inclusive and welcoming.