Technical Support Specialist

6 days ago


Manama, Manama, Bahrain SWATX Full time

At SWATX, we're seeking a skilled Technical Support Specialist to join our team as a Call Center Agent. As a key member of our customer support department, you'll be responsible for providing top-notch service to our customers via phone.

About the Role

This is an entry-level opportunity for individuals with a strong passion for customer service and a desire to learn and grow with our company. The ideal candidate will possess excellent communication skills, both verbal and written, and be able to handle stressful situations effectively.

Key Responsibilities:

  • Manage incoming calls, addressing customer inquiries and providing accurate information regarding products and services.
  • Identify and resolve customer complaints efficiently and effectively while maintaining a positive customer experience.
  • Record and document interactions accurately in our CRM system for follow-up and quality assurance purposes.
Requirements

To be successful in this role, you'll need:

  • A high school diploma or equivalent; a degree in a related field is a plus.
  • Prior experience in a customer service or call center role is preferred.
  • Strong communication skills, both verbal and written.
  • Ability to handle stressful situations and manage customer expectations effectively.
  • Proficient in using computer systems and CRM software.
  • Fluency in Arabic is preferred; knowledge of English is an advantage.


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