Executive Front Desk Manager

2 weeks ago

Manama, Manama, Bahrain beBee Careers Full time
Hotel Front Office Supervisor

A successful candidate for this role will oversee the Front Office Team to deliver exceptional guest experiences from check-in through check-out.

Duties and Responsibilities
  • Assign and instruct team members in their daily tasks
  • Manage front desk operations, ensuring seamless execution of daily tasks, room and rate availability, and making informed decisions that benefit the hotel
  • Provide support to team members with questions or requests
  • Resolve customer complaints by conducting thorough investigations and implementing effective solutions
  • Prepare and lead daily pre-shift meetings, communicate effectively with all staff, and provide necessary information to deliver high-quality guest service
  • Perform other duties assigned by the Front Office Manager or Assistant Front Office Manager
  • Respond promptly to guest requests for a supervisor or manager
  • Ensure a smooth handover between shifts, including sharing important information on business volume, special guests, tasks, and events
  • Maintain detailed knowledge of the hotel's products and services, as well as local attractions
  • Deliver fast, efficient, and friendly check-in and check-out processes
  • Address customer queries or requests in a polite and efficient manner, consistently maintaining a high level of customer service
  • Coordinate group arrivals and departures
  • Contribute to a positive working environment, motivating team members to achieve their best
  • Participate in training courses and apply learned skills in practice
  • Process payments and accurately record transactions
  • Familiarize yourself with fire safety procedures, emergency protocols, and evacuation procedures
Requirements and Qualifications
  • Ability to effectively handle internal and external customers, requiring patience, tact, and diplomacy in resolving conflicts
  • Basic mathematical skills and proficiency in using calculators to perform complex calculations accurately
  • Effective listening and comprehension skills to understand instructions and information
  • Vision and hearing to detect signs of emergency situations
About Working at Hilton

Hilton is a leading global hospitality company, offering a range of accommodations, services, and amenities to travelers worldwide. Our commitment to providing exceptional guest experiences unites us as a team to create remarkable hospitality moments every day. As part of our team, you will have the opportunity to grow and develop your skills while delivering unforgettable experiences to our guests.

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