Senior HR Operations Specialist

Job Summary

This is a senior HR and Admin Analyst position that requires the candidate to have excellent organizational skills, attention to detail, strong analytical and problem-solving skills, high integrity, discretion, excellent verbal and written communication skills, excellent interpersonal skills, and a deep ability to understand what motivates others.

• Ensure successful onboarding and offboarding processes by implementing effective employee management systems and maintaining accurate employee records.
• Deliver regular reports and dashboards to stakeholders to ensure transparency and accountability in HR operations.
• Develop and maintain positive relationships with employees by providing exceptional customer service, addressing their concerns, and resolving any issues that may arise.
• Monitor performance of service providers and hold them accountable for performance measures, ensuring that they meet the required standards.
• Provide support with coordinating learning and development programs to enhance employee skills and knowledge.
• Collect data and prepare global employee payroll, review benefits, calculate employee benefits and deductions, and ensure compliance with local labor laws.
• Prepare and review final settlements and other off-boarding processes to ensure they are aligned with local labor laws.
• Assist with performance management matters and appraisal processes, ensuring that employees receive constructive feedback and opportunities for growth and development.
• Ensure employees are registered in pension funds, coordinate with visa enrollment, and enroll employees into the insurance scheme to provide comprehensive benefits.
• Accountable for staff policies and procedures as outlined in the HR Policies and Procedures Manual, making recommendations for updates as deemed necessary.
• Resolve difficult employee grievances, navigating paradoxes, understanding issues, disputes, and assisting to resolve them or administering disciplinary procedures.
• Lead and mediate termination sessions to ensure a smooth transition and minimize disruption to business operations.
• Think creatively about the employee experience, finding ways to improve every HR Ops interaction.
• Support compliance-related procedures, audits, and documentation to ensure accuracy and timeliness.
• Responsible for data maintenance and employee enrollment into HRIS to ensure seamless integration and access to employee information.
• Manage people processes and controls, identifying gaps and inefficiencies, providing standardization and improvement recommendations to impact the full employee lifecycle from hire to retire.
• Ensure all contracts are maintained and e-employees file are created to facilitate efficient employee onboarding and offboarding.
• Assist in preparing letters based on employees' or business requests to ensure timely and accurate communication.
• Maintain employee files to ensure confidentiality and compliance with local labor laws.
• All historical documents are maintained as per labor law to ensure accurate record-keeping.
• Providing administrative support when needed to ensure seamless day-to-day operations.
• Liaise with vendors and suppliers on a regular basis to negotiate prices, quality, and delivery times.
• Arrange and order stationery items to ensure adequate supply and minimize waste.
• Gather governmental invoices and provide them to finance for payment to ensure timely payment and avoid late fees.
• Enroll/deletion of employees to/from pension fund and medical insurance to provide comprehensive benefits.
• Organize and order items for office requirements to ensure a comfortable and productive work environment.
• Responsible for couriering documentation to ensure secure and timely delivery.
• Responsible for office management in all entities to ensure seamless integration and alignment with company goals.

• Bachelor's degree in Human Resources, Business Administration, Industrial Psychology, or related field required.
• Minimum of 6 years HR experience in a fast-paced environment.
• Proficient with Google Suite and quickly learn the organization's HRIS, payroll, and similar HRM software and practices.
• Thorough understanding of Local laws involving employment, HR, and benefits administration.
• Ability to work autonomously and effectively in a fast-paced environment, and to juggle several projects with a spirit of flexibility and positive outlook.
• Excellent verbal and written communication skills.
• Excellent organizational skills and attention to detail.Strong analytical and problem-solving skills.
• High integrity and discretion. People data is some of our most sensitive data, and we expect employees with access to this to act with utmost professionalism.
• Excellent interpersonal skills and a deep ability to understand what motivates others.

Our ideal candidate will be a highly motivated individual who is passionate about delivering exceptional HR services and driving business outcomes. If you are a results-driven professional with a strong track record of success in HR operations, we encourage you to apply.