
Hospitality Professional
17 hours ago
Job Description:
A role that embodies the essence of exceptional service, where you play a pivotal part in crafting memorable dining experiences.
About Us:
Mantis Collection is a boutique hospitality group deeply rooted in conservation and sustainability. Our commitment to preserving the environment and supporting local communities sets us apart in the industry.
Your Role:
As a Waiter/Waitress, you will be the face of our hospitality, ensuring every guest feels welcome and valued. Your attention to detail, ability to anticipate needs, and passion for delivering outstanding service will contribute significantly to the success of our venue.
Responsibilities:
- Ensure uniform standards are consistently maintained
- Deliver expertly served beverages and dining experiences
- Maintain an in-depth understanding of restaurant menus and daily specials
- Anticipate and proactively meet guests' requirements
- Prepare the outlet for service according to standard operating procedures
- Clear and restock service stations during service
- Serve and clear food and beverage items discreetly and professionally
- Presentation of menus and explanation of menu items to guests
- Assess guest satisfaction and address concerns or issues
- Report incidents or guest complaints to management
- Check expiration dates of perishable items and ensure proper storage
- Respond to hotel emergencies or safety situations
- Participate in breaking down buffets, displays, or side stations as needed
- Attend briefings and training sessions as directed by Operations Manager, Food & Beverage
- Process cash and credit card transactions following accounting guidelines
- Recognize potential issues and seek assistance before service breakdowns occur
Qualifications:
- Secondary school education
- Exceptional communication and interpersonal skills
- Hospitality-related degree or diploma
- Minimum 1-2 years' experience as a waiter/waitress in a five-star hotel
- Will to work during peak hours, including nights, weekends, and holidays
- Advanced Business English skills
- Excellent food and beverage knowledge
- Ability to work well under pressure
- Excellent attention to detail
- Experience with Fire & Life safety systems
About Mantis Collection:
We are a leading boutique hospitality group founded on conservation principles and a commitment to sustainability. Our diverse portfolio of handpicked properties offers unique travel journeys that allow guests to experience the essence of their location in a setting of tailored luxury.
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