Luxury Guest Experience Manager
5 days ago
Company Overview
Raffles is a renowned luxury hotel brand dedicated to delivering exceptional guest experiences. Our team of ambassadors is committed to providing personalized service, ensuring that every guest feels valued and respected.
Job Description
We are seeking an experienced Luxury Guest Experience Manager to join our Front Office Team. As a key member of the team, you will be responsible for ensuring seamless arrival and departure experiences for our guests. This includes assisting with check-in, check-out, and room changes, as well as maintaining accurate records in our property management system.
You will also be expected to collaborate with other departments, such as Housekeeping, to ensure the cleanliness and maintenance of our public areas. Additionally, you will be responsible for handling cash transactions, managing cashier floats, and maintaining accurate daily reports.
Required Skills and Qualifications
- Strong interpersonal skills and ability to communicate effectively in a second language
- Excellent attention to detail and organizational skills
- Able to work independently and as part of a team
- Familiarity with property management systems and computer software
- High level of integrity, enthusiasm, and dedication to continuous improvement
Benefits
We offer a competitive salary package, comprehensive benefits, and opportunities for career growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest experiences, we encourage you to apply.
Others
As a Luxury Guest Experience Manager at Raffles, you will have the opportunity to work with a diverse range of guests from around the world. You will be expected to maintain confidentiality and handle sensitive information with discretion. You will also be required to adhere to all company policies and procedures, including those related to data security and emergency protocols.
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