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Hospitality Service Professional
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Serving Excellence
A Hospitality Service Professional is responsible for delivering exceptional guest experiences in a friendly, timely, and efficient manner. Key responsibilities include managing guest queries, serving beverages, maintaining knowledge of menu offerings, and ensuring high standards of food and beverage quality.
Key Tasks
- Manage guest queries in a professional and courteous manner
- Serve alcoholic and non-alcoholic beverages according to licensing regulations
- Maintain extensive knowledge of menu offerings
- Ensure mis-en-place is well-stocked at all floor stations
- FOLLOW correct reporting procedures if faced with issues
- Deliver food and beverage orders to consistently high standards
- Maintain Hilton grooming standards, including uniform dress code, cleanliness, and personal hygiene
- Comply with hotel security, fire regulations, and health and safety legislation
Requirements
To succeed as a Hospitality Service Professional, you should possess excellent communication skills, flexibility to respond to changing situations, and the ability to work independently or as part of a team. Previous experience in the Food and Beverage department or industry is advantageous, along with knowledge of food hygiene regulations.
About Working for Our Company
We are a leading hospitality company dedicated to providing exceptional guest experiences across our global brands. Our vision is to fill the earth with the light and warmth of hospitality, and we strive to create remarkable experiences every day through our commitment to service excellence and team collaboration.
