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Luxury Front Desk Ambassador

2 weeks ago

Al Muharraq, Muharraq, Bahrain RESO Full time

**Welcome to RESO**

Mövenpick Hotel Bahrain is a 5-star hotel located adjacent to Bahrain International Airport, offering luxurious accommodations and exceptional service. As a luxury front desk ambassador, you will play a crucial role in creating a warm and welcoming atmosphere for our guests.

**Key Responsibilities:**

  • Greet and check-in guests, providing a personalized welcome and efficient service
  • Handle guest inquiries, requests, and complaints with empathy and professionalism
  • Process check-outs, including accurate billing and payment handling
  • Upsell hotel services and amenities to maximize room occupancy and guest satisfaction
  • Maintain thorough knowledge of hotel facilities, local attractions, and services
  • Collaborate with other departments to ensure guest needs are met promptly

**Requirements:**

  • Minimum of 1 year experience in a guest services role, preferably in a hotel setting
  • Associate's or Bachelor's degree in hospitality, business, or related field (or equivalent work experience)
  • Excellent communication and interpersonal skills with a focus on customer service
  • Proficiency in Microsoft Office suite (Word, Excel, Power Point, and Outlook)
  • Experience with Opera hotel management software preferred

**What We Offer:**

  • A competitive salary and benefits package
  • The opportunity to work in a dynamic and growing company
  • Professional development and training opportunities

**If you're passionate about delivering exceptional guest experiences and have the skills and qualifications we're looking for, we'd love to hear from you**