Cloud Support Technical Expert
6 days ago
**About Us**
Canonical is a leading provider of open-source software and operating systems to the global enterprise and technology markets.
We are a pioneer of global distributed collaboration, with over 1100 colleagues in 75+ countries. Our platform, Ubuntu, is widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT.
Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors.
We regularly solve complex technical problems, from triaging issues with cloud environments and Linux kernel crashes to OS configuration and root cause analysis.
We provide expert-level support and satisfaction to our peer groups and customers.
This role entails providing technical support for employees via telephone, email, and web, while ensuring that each support case is handled according to our Service Level Agreement (SLA) with the highest possible customer satisfaction.
You will contribute new knowledge base articles, maintain existing ones, and draft technical notices for internal and external communication.
You will prioritize your work to accomplish the most important and urgent tasks first and keep on learning as our products and services grow and evolve.
The ideal candidate has a bachelor's degree in a technical field and experience with Linux troubleshooting, server administration, and cloud computing concepts.
The ability to learn quickly, thrive on change, and handle the pressure of a customer-facing job is essential.
Experience supporting virtualized environments and active contribution to open-source projects are nice-to-have skills.
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