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Reservations Guest Service Manager

3 weeks ago

Amwaj Islands, Bahrain beBee Careers Full time

Guest Experience Coordinator Role

This pivotal role involves creating exceptional guest experiences. Your responsibilities revolve around managing reservations with precision, ensuring effective communication channels, and providing top-notch customer service.

You will be at the forefront of guest interactions, contributing significantly to the success of our operations.

We offer a unique opportunity to engage in conservation efforts, enjoy sustainable adventures with exclusive rewards, celebrate locality and heritage in a vibrant community, advance your career with global development opportunities, drive change through impactful social initiatives, and collaborate with a passionate team.

Key Responsibilities:
  • Reservation Management: Handle guest reservations through various channels, including phone, email, and online platforms, ensuring accuracy and adherence to policies.
  • Communication Hub: Serve as a central point of contact for guest inquiries, providing information on room availability, rates, and hotel services. Respond promptly to all communication channels.
  • Booking Process: Facilitate the booking process by entering reservation details accurately into the Property Management System (PMS). Update room availability, rates, and payment information.
  • Guest Assistance: Assist guests with inquiries, special requests, and provide information on hotel amenities. Ensure a personalized and memorable experience for each guest.
  • Collaboration with Departments: Work closely with various departments, including Sales, Front Desk, and Housekeeping, to coordinate guest requests, room assignments, and other requirements.
  • Communication Enhancement: Enhance communication strategies to streamline the reservation process and improve guest satisfaction. Provide clear and concise information to guests and internal teams.
  • Upselling and Promotion: Identify opportunities for upselling room categories, packages, and promotions to maximize revenue and enhance the guest experience.
Qualifications:
  • Education: High school diploma or equivalent; additional hospitality training is a plus.
  • Experience: Previous experience in reservations or customer service roles.
  • Communication Skills: Excellent verbal and written communication skills. Fluent in Arabic and English.
  • Computer Proficiency: Familiarity with reservation systems and proficiency in Microsoft Office.
  • Customer-Centric Approach: Dedication to providing exceptional customer service and creating positive guest experiences.
About Our Organization:

We are a boutique hospitality group that pursues sustainable business practices and develops tourism products that respect the environment and communities.

We are driven by a passion to care for the world and dare to challenge the status quo.