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Customer Service Representative

3 weeks ago


Manama, Manama, Bahrain beBee Careers Full time
Customer Service Representative

The role of a customer service representative is multifaceted, encompassing various responsibilities to ensure seamless service delivery. Key tasks include managing incoming calls, addressing customer inquiries, and providing accurate information regarding products and services.

To resolve customer complaints efficiently, the representative must possess strong problem-solving skills, actively listening to customers' needs and offering solutions tailored to their requirements.

Data entry and documentation are critical components of this role, as interactions must be recorded accurately in the CRM system for follow-up and quality assurance purposes.

It is essential for customer service representatives to stay updated on product offerings, policies, and procedures to provide relevant support to customers.

Collaboration with team members and other departments is vital to ensure that service is delivered seamlessly and issues are escalated when necessary. Performance metrics, such as meeting or exceeding goals related to calls handled, customer satisfaction, and first call resolution, also play a significant role in measuring success in this position.

Requirements
  • A high school diploma or equivalent; a degree in a related field is desirable.
  • Prior experience in customer service or call centers is preferred.
  • Strong verbal and written communication skills are essential.
  • The ability to handle stressful situations and manage expectations is crucial.
  • Proficiency in computer systems and CRM software is necessary.
  • Fluency in Arabic is advantageous; knowledge of English is highly beneficial.