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Store Team Lead

2 weeks ago

Manama, Manama, Bahrain beBee Careers Full time
Job Description:

The role of Store Supervisor is a pivotal position within the organization, responsible for driving sales efforts and ensuring exceptional operational, commercial, and customer service standards. This leader will oversee the Store Sales team, providing guidance and support to ensure the achievement of annual sales targets.

Key Responsibilities:
  • Support in achieving store's annual sales targets by developing and executing strategies to drive sales growth.
  • Maintain proper coverage and scheduling to guarantee high customer service levels.
  • Conduct regular store operations audits to verify compliance with policies and procedures.
  • Oversee after-sales processes, ensuring adherence to repair/return policies through effective communication with stakeholders.
  • Ensure customer needs are met, complaints are resolved, and service standards are maintained; build rapport with customers to identify current and future needs.
  • Maintain visual merchandising standards and ensure product displays align with brand policies.
  • Verify that promotions and pricing are accurate and compliant with company standards.
  • Analyze sales reports to optimize stock potential and report on collection performance.
  • Submit daily invoices and sales summaries to Finance.
  • Manage store operations including cash handling, inventory management, and record keeping according to SOPs.
  • Maintain loss prevention standards and ensure compliance with cash handling, fraud, and theft policies.
  • Manage inventory movement, receiving, stocking, and discrepancies.
  • Ensure the store's interior and exterior are clean and maintained to standards.
  • Lead the team to follow SOPs and uphold store appearance standards.
  • Perform cashier duties as required.
People Management:
  • Set goals and KPIs for team members and ensure effective performance management.
  • Develop talent through guidance, mentoring, and coaching.
  • Foster a culture of feedback and continuous improvement by providing ongoing coaching and development support.