
Coffee Shop Business Leader
6 days ago
Key Responsibilities
- Operations & Business Performance: Oversee daily café operations, monitor sales, customer feedback, and operational efficiency to drive business growth and improve profitability.
- Team Leadership & Staff Management: Assist in recruitment efforts, train and develop store managers and staff, conduct performance evaluations, and foster a positive work environment.
- Customer Service & Quality Control: Ensure exceptional customer service, address complaints promptly, and drive initiatives to enhance customer experience and brand reputation.
- Marketing & Business Development: Work with marketing teams to execute promotional campaigns, identify opportunities to expand business operations, and develop strategies to enhance brand visibility.
Requirements
- Education: Bachelor's degree in Business Administration, Hospitality Management, or a related field.
- Experience: Minimum 3 - 5 years in a managerial role in the café industry, preferably with international franchise experience.
- Skills: Strong leadership, communication, problem-solving skills, ability to manage multiple locations and teams effectively, knowledge of P&L management, budgeting, and financial reporting, proficiency in restaurant management software and POS systems.
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