Coffee Shop Business Leader

6 days ago


Manama, Manama, Bahrain RESO Full time

Key Responsibilities

  • Operations & Business Performance: Oversee daily café operations, monitor sales, customer feedback, and operational efficiency to drive business growth and improve profitability.
  • Team Leadership & Staff Management: Assist in recruitment efforts, train and develop store managers and staff, conduct performance evaluations, and foster a positive work environment.
  • Customer Service & Quality Control: Ensure exceptional customer service, address complaints promptly, and drive initiatives to enhance customer experience and brand reputation.
  • Marketing & Business Development: Work with marketing teams to execute promotional campaigns, identify opportunities to expand business operations, and develop strategies to enhance brand visibility.

Requirements

  • Education: Bachelor's degree in Business Administration, Hospitality Management, or a related field.
  • Experience: Minimum 3 - 5 years in a managerial role in the café industry, preferably with international franchise experience.
  • Skills: Strong leadership, communication, problem-solving skills, ability to manage multiple locations and teams effectively, knowledge of P&L management, budgeting, and financial reporting, proficiency in restaurant management software and POS systems.


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