
Manager of Strategic Growth
10 hours ago
We are looking for a highly skilled Manager of Strategic Growth to join our team. As a key player in driving business growth, you will be responsible for leading our coffee retail operations, ensuring efficient execution of daily activities, and maintaining high-quality service and customer satisfaction.
Key Responsibilities:
- Strategic planning and oversight of all coffee retail operations, including team leadership, process optimization, and profitability enhancement.
- Implementation of operational strategies to drive business performance and enhance customer experience.
- Development and execution of efficiency initiatives to optimize costs and increase profitability.
- Monitoring and analysis of key performance indicators (KPIs) to drive continuous improvement.
- Ensuring compliance with health, safety, and quality standards.
- Leadership, training, and motivation of store managers and staff to enhance productivity and customer service.
- Establishment and maintenance of strong relationships with suppliers, vendors, and stakeholders.
- Development of contingency plans to mitigate risks and operational disruptions.
- Management of budgets, cost controls, and financial performance metrics.
- Fostering a culture of excellence, teamwork, and customer-centric service.
Qualifications & Skills:
- Minimum of 10 years of operations management experience in the coffee retail industry.
- Candidates must have a High School diploma, a Diploma, or a B.S.C degree.
- Experience in managing multiple locations within a coffee chain or similar food & beverage setup.
- Strong financial acumen with experience in budget management and cost control.
- Hands-on experience with inventory management and supply chain operations.
- Knowledge of industry trends, customer preferences, and emerging coffee market dynamics.
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