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Guest Experience Manager
3 weeks ago
Mantis is a leading, conservation-focused hotel group with eco-lodges, waterways, and curated eco-resorts located worldwide. Sustainable travelers have enjoyed eco-tourism, safaris, and adventure travel with Mantis since 2000. As a company rooted in conservation, Mantis pursues sustainable business practices and develops tourism products that respect the environment and local communities.
Job Description
The Front Office Supervisor will oversee daily operations of the front office team, ensuring exceptional guest service at Hawar Resort by Mantis. The ideal candidate has a strong background in hospitality, excellent leadership skills, and the ability to manage guest interactions while maintaining smooth operations.
Responsibilities:
* Supervise, train, and mentor the front office team to achieve high levels of guest satisfaction and operational excellence.
* Provide exceptional guest service by addressing inquiries, resolving complaints, and enhancing the guest experience.
* Oversee front office operations, including check-ins, reservations, and room assignments, ensuring accuracy and coordination with other departments for seamless guest experiences.
* Assist in training and development of front office staff, promoting collaboration and continuous improvement in service standards.
Benefits:
* Engage in conservation efforts and contribute to preserving wildlife.
* Enjoy sustainable adventures with exclusive rewards.
* Celebrate locality and heritage in a vibrant community.
* Advance your career with global development opportunities.
Qualifications:
* Prior experience in a front office supervisory or leadership role is essential.
* Previous experience with Property Management Systems is required.
* Must be proficient in Microsoft Windows applications.
