Field Service Support Specialist Role

8 hours ago


Manama, Manama, Bahrain RESO Full time

The Reso Group has an exciting opportunity for a Field Service Support Specialist to support efforts for the OCONUS Enterprise Network (ONE-Net) portion of the NGEN-R Service Management, Integration, and Transport (SMIT) contract.

Job Overview

The Reso Group is seeking a skilled Field Service Support Specialist to join our team in Manama, Bahrain. As a key member of our team, you will be responsible for performing Tier I/II duties at NSA Bahrain and supported locations.

You will work closely with TNOSC and LNSC leadership to coordinate maintenance and restoration activities, plan and implement network security measures, and participate in technical exchanges as required.

Key Responsibilities
  • Coordinate all maintenance and restoration activities with the TNOSC and LNSC leadership.
  • Plan, coordinate, and implement network security measures through manual configuration, installation of patches, or the application of scripts to protect data, software, and hardware.
  • Participate in technical exchanges as required.
  • Provide technical and operational input to Regional Change Review activities.
  • Provide continuous support on duty or on-call to respond to Government trouble tickets.
  • Perform on-site maintenance, installations/ de-installations, or relocations of workstation equipment and software.
  • Configure workstations for proper user access to systems.
  • Provide transport of unclassified or classified HW to and from remote customer locations.
  • Provide remote operations and maintenance support for current and future remote locations.
  • Deploy and support ONE-Net classified and unclassified data seats, and associated network equipment.
  • Assist with One-Net migrations, system refresh, and deployments.
  • Develop or modify site administration documentation.
  • Configure and deploy printers in accordance with applicable Security Technical Implementation Guides (STIGs).
Requirements
  • Bachelor's degree and less than 2 years of previous IT experience.
  • An additional 4 years of previous IT experience can be used in lieu of education.
  • Must be a U. S. Citizen and possess an active Do D Secret Clearance.
  • Compliant with Do D 8570 IAT Level II (Security+, CCNA Security, etc.).
  • Possess, or ability to obtain prior to start date, at least one OS certification (Microsoft Endpoint, Microsoft Azure, or similar).
Desirable Qualifications
  • ITIL Foundation v3 or v4.
  • Knowledge of Department of Defense (Do D) / Department of Navy (Do N) operating environments.
  • Strategic thinker with a results-oriented mindset.
  • High attention to detail and accuracy.
  • Problem-solving skills and a proactive approach to challenges.


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