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Customer Experience Advocate

2 weeks ago

Manama, Manama, Bahrain beBeeCustomerService Full time 6,000 - 12,000

**Job Title:** Customer Service Representative

We are seeking a highly skilled and customer-focused professional to join our team as a Customer Service Representative. This is an exciting opportunity to work with a dynamic organization, providing exceptional customer service and support to our clients.

**Key Responsibilities:**

  • Respond to customer inquiries, concerns, and complaints across multiple communication channels (phone, email, chat, social media, etc.)
  • Provide timely and accurate information to customers, addressing their needs and concerns effectively
  • Troubleshoot and resolve customer issues in a professional and empathetic manner
  • Identify opportunities to upsell or cross-sell relevant products and services
  • Maintain detailed records of customer interactions and follow-up actions
  • Provide feedback and insights to the management team on customer trends, pain points, and improvement areas
  • Participate in training programs to continuously develop product knowledge and customer service skills
  • Adhere to company policies, procedures, and quality standards in all customer interactions
  • Collaborate with cross-functional teams (e.g., sales, marketing, operations) to enhance the overall customer experience

**Required Skills and Qualifications:**

  • Bachelor's degree preferred
  • 1-2 years of experience in a customer service or call center environment
  • Strong communication and interpersonal skills, with the ability to adapt communication styles to different customer needs
  • Excellent problem-solving and critical thinking abilities to handle complex customer inquiries
  • Proficient in using customer relationship management (CRM) software and other relevant technology
  • Demonstrated ability to work in a fast-paced, high-volume environment and maintain a positive attitude
  • Flexibility to work in shifts, including weekends and holidays, as needed
  • B2 English Level is a must

**Working Conditions:**

This role requires working in a fast-paced environment and maintaining a positive attitude. The ideal candidate will be able to work in shifts, including weekends and holidays, as needed.