Customer Experience Associate

1 week ago

Manama, Manama, Bahrain Jet Bridge Consulting WLL Full time 15,000 - 30,000 per year

We are seeking a highly motivated and analytical Customer Experience (CX) Associate to join our consulting team, specializing in the airport and aviation sector. In this role, you will play a crucial part in analyzing and enhancing the passenger experience for our airport clients. You will work closely with a team of strategists and analysts to identify pain points, collect data, and contribute to the development of actionable strategies that drive tangible improvements in customer satisfaction and operational efficiency. This is a unique opportunity to apply your skills in a project-based environment, tackling complex challenges for major aviation clients.

Key Responsibilities:

  • Data Collection & Analysis: Conduct quantitative and qualitative research to understand the end-to-end passenger journey. This includes designing and administering surveys, conducting passenger interviews, and analyzing operational data to identify trends and areas for improvement.
  • Journey Mapping: Assist the team in creating detailed customer journey maps that visualize passenger touchpoints, emotions, and pain points across various airport services (e.g., check-in, security, retail, boarding).
  • Insights & Reporting: Synthesize research findings into clear, concise reports and presentations. You will help the team translate complex data into compelling insights and recommendations for our clients.
  • Strategy & Solution Development: Contribute to brainstorming and problem-solving sessions to develop innovative solutions and CX strategies that address identified challenges.
  • Stakeholder Collaboration: Work alongside the team to prepare for and participate in client workshops and meetings. You will interact with airport personnel, stakeholders, and other third-party vendors to gather information and present findings.
  • Project Support: Provide general project support, including documentation, task tracking, and ensuring project timelines are met.

Qualifications:

  • Should be an English native speaker
  • Bachelor's degree in Business, Marketing, Data Science, Economics, or a related field.
  • 0 -1 years of experience in a research, analytical, or consulting role. Experience in customer experience or the aviation/travel industry is a significant plus.
  • Strong analytical skills with the ability to interpret data and draw meaningful conclusions. Proficiency with data analysis tools (e.g., Excel, Tableau, SPSS) is a plus.
  • Excellent written and verbal communication skills. You must be able to articulate complex ideas clearly and effectively.
  • Highly organized with strong attention to detail and the ability to manage multiple tasks simultaneously.
  • A collaborative mindset and the ability to work effectively as part of a small, focused team.
  • A curious and proactive attitude with a passion for problem-solving and making a real impact.

Job Type: Full-time

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