IT Help Desk Specialist

2 weeks ago

Manama, Manama, Bahrain Nexcel Computer Solutions Full time

About the Role:

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  • We are seeking a skilled IT Help Desk Specialist to join our team at Nexcel Computer Solutions.">
  • The ideal candidate will be responsible for providing front-line technical support to customers via various communication channels.">
  • This is an excellent opportunity to develop your technical skills and experience in a fast-paced IT environment.">
  • You will play a key role in resolving customer issues promptly and efficiently, ensuring high levels of satisfaction.">
  • As part of our team, you will work closely with other departments to identify and implement process improvements.">
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Key Responsibilities:

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  2. Respond to and resolve customer inquiries and issues via phone, email, and chat.">
  3. Analyze and troubleshoot technical problems using diagnostic tools and software.">
  4. Collaborate with internal teams to resolve complex technical issues.">
  5. Provide training and guidance to junior staff members as needed.">
  6. Stay up-to-date with industry trends and best practices to continuously improve services.">
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Requirements:

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  • 2-3 years of experience in a similar role.">
  • Excellent communication and interpersonal skills.">
  • Strong analytical and problem-solving abilities.">
  • Familiarity with IT service management applications.">
  • Proficiency in Microsoft Office and Office 365.">
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What We Offer:

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  • A competitive salary and benefits package.">
  • Ongoing training and development opportunities.">
  • A dynamic and supportive work environment.">
  • The chance to work with a talented team of professionals.">
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Nexcel Computer Solutions:

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Nexcel Computer Solutions is a leading provider of IT solutions and services. Our mission is to deliver exceptional customer experiences through innovative technology and dedicated support.

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