Technical Support Specialist
5 days ago
Job Description:
Gulf Air Group seeks a skilled Technical Support Specialist to deliver end-user service delivery in Microsoft Desktop environments and cloud services. The ideal candidate will have experience in troubleshooting complex technical issues, managing second-level support, and ensuring service levels are met.
Main Responsibilities:
- Serve as a Level 2 support specialist to resolve complex technical and user incidents, adhering to defined standards, processes, and procedures.
- Support the supervision of daily operations and ensure that Service Level Agreements (SLAs) are consistently met.
- Complete assigned incidents and service requests in accordance with agreed SLAs and ensure timely and effective resolution of all requests.
- Maintain all aspects of the End User Support environment, including both physical and virtual setups.
Key Skills and Qualifications:
- Bachelor's degree in Computer Science, Computer Engineering, or equivalent IT studies.
- Minimum of 2 years of relevant experience in IT support, with a strong focus on end-user support and technical troubleshooting.
About the Role:
This is an exciting opportunity for a motivated individual to join our team and contribute to delivering high-quality end-user support services. If you have the necessary skills and qualifications, we would welcome your application.
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