Application Specialist – Hematology and Biochemistry

5 days ago

Manama, Manama, Bahrain Zahrawi Group Full time
About Zahrawi Group
Zahrawi Group is a leading company in the GCC Healthcare Industry, with its presence in UAE, KSA, Qatar, Bahrain, and Oman markets. The company supplies and distributes high-quality products and services to Hospitals, Clinics, Laboratories, and Analytical Industries.

Job Brief
The incumbent will be responsible for training customers on products and providing application technical support (Non-Engineering). Additionally, the person will participate in developing strategies for the Hematology & Biochemistry unit for Zahrawi KSA and supporting the sales team.

Accountabilities:
- Adhere to all Zahrawi Policies & Procedures as applicable.

Market Knowledge:
- Conduct market research to identify new potential customers.
- Analyze market trends to identify new products in the market and understand their advantages and disadvantages.
- Plan and assist with new product releases and events.
- Maintain technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, benchmarking state-of-the-art practices, and participating in professional societies.

Business Development:
- Conduct scientific discussions with end users to find out their new requirements and opportunities.
- Discuss with end users to update and educate them on the new products and possibilities.
- Learn about the weaknesses of our competitors and strengths of our product and accordingly update our team.
- Conduct regular visits to all our customers to ensure quality service and inform the team about sales leads.

Application:
- Provide technical assistance, troubleshooting, and training to existing & potential users of MBU products.
- Introduce and provide demos of new products to the end users.
- Technical Data – match and fill the Project Specification sheets and Requirements.
- Prepare and suggest the consumables lists by studying the needs of each customer to promote reagents and consumables sales.
- Attend customer calls regarding supply and inform the sales team.
- Coordinate conferences and materials.
- Conduct workshops and give application trainings.
- Complete validation process of every product in MBU.
- Assist the customers with the equipment that is being used.
- Run validation tests with the customers to ensure that they fully understand how to use the equipment.
- Solve any issues that they might be facing while using the equipment.
- Support the sales team for handling projects in terms of specifications and technical comparison discussions with the end users.
- Coordinate with the sales team to know more about competition and provide argumentation in a scientific way.
- Assist sales teams during technical discussions.
- Prepare training certificates for customer training attendees.

Service Team Coordination:
- Coordinate with service engineers for the installation, PMs, and rectifications and plan trainings accordingly.

Communication with Principal Companies:
- Communicate with principals on technical information.
- Communicate with principals on any queries of the customer which cannot be resolved from our end.
- Keep updated with latest training schedules and training materials.
- Attend all relevant webinars conducted by the principals.
- When a new technical information is received from the principal company, transfer this information internally to all concerned persons especially when there is a new version of software or incompatibility between instruments or any other relevant information.

REQUIREMENTS:
Education: Bachelor's Degree in Medical Laboratory/ Biotechnology or related science.
Experience: Minimum of 1-2 years of experience in Hematology & Biochemistry.
Job Specific Skills: Excellent Interpersonal Skills & Good English – Good presentation skills.
Additional Details: Candidate should be Saudi National & based in KSA, Eastern province. Has valid KSA driving license. Should be willing to travel as per business needs – covering KSA regions.

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